Shipping policy

Last Updated: August 8, 2026

This Shipping Policy explains how FRONTIER GOODS processes and ships orders for physical products purchased through our online store.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, promotions, holidays, or unexpected circumstances, processing may take longer than the standard processing period.

If a significant delay occurs, we will make reasonable efforts to communicate relevant information to affected customers.

Shipping Methods

Available shipping methods and applicable shipping charges will be displayed during checkout based on the destination, order details, and available carriers.

Shipping methods may include standard or expedited services where available.

The available options may vary depending on the customer's location and the products included in the order.

Estimated Delivery Times

Estimated delivery times are provided during checkout or in your order confirmation when available.

Delivery estimates generally begin after the order has been processed and handed over to the shipping carrier.

Estimated delivery times are not guaranteed and may be affected by:

  • Carrier delays;
  • Severe weather;
  • Holidays;
  • High shipping volumes;
  • Customs processing;
  • Incorrect or incomplete addresses;
  • Remote delivery locations;
  • Transportation disruptions; or
  • Other circumstances outside our reasonable control.

Order Tracking

When tracking is available, FRONTIER GOODS will provide tracking information by email after the order has been shipped.

Tracking information may take some time to become active after the package has been accepted or scanned by the carrier.

If your tracking information has not updated for an extended period, please contact us at frontiergoods@outlook.com.

International Shipping

FRONTIER GOODS may offer shipping to selected international destinations.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are the customer's responsibility.

Customs processing times are outside the control of FRONTIER GOODS and may result in additional delivery delays.

Customers are responsible for providing accurate shipping information and ensuring that the ordered products may legally be imported into their destination country.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order has not yet shipped and you discover that your shipping information is incorrect, contact us as soon as possible at frontiergoods@outlook.com.

We will make reasonable efforts to update the address before shipment, but an address change cannot be guaranteed after an order has entered the shipping process.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.

Lost, Stolen, or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend:

  1. Checking around the delivery location;
  2. Asking household members, neighbors, or building management;
  3. Checking whether the carrier left the package in an alternative location; and
  4. Contacting the shipping carrier directly.

If you are still unable to locate the package, contact FRONTIER GOODS at frontiergoods@outlook.com so we can review the situation.

Damaged Packages

If your order arrives visibly damaged, please contact FRONTIER GOODS as soon as possible.

We may request photographs of:

  • The shipping package;
  • Shipping labels;
  • The damaged product; and
  • Any visible packaging damage.

This information may be necessary to investigate a shipping claim and determine the appropriate resolution.

Delivery Delays

FRONTIER GOODS is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, weather events, customs delays, natural disasters, strikes, or other unforeseen circumstances.

We will nevertheless make reasonable efforts to assist customers when delivery problems occur.

Contact Us

For questions about shipping, tracking, or delivery, please contact:

FRONTIER GOODS
Email: frontiergoods@outlook.com